🔧 Understanding Our In-Network Repair Facility Program
We’re excited to clarify the structure of our three-tiered In-Network Repair Facility Program, designed to create transparency for customers, reduce costs for dealers, and send more trusted business to local shops.
Let’s break down each of our three tiers that a shop must choose to become an In-Network Facility:
Tier 1 – Match Rate ($100–$150):
Shops agree to match the labor rate listed on each specific Empire State Warranty program. This tier gives them the widest coverage across all plans and earns them priority visibility on our repair locator—driving more referrals their way.
Tier 2 – $125 Flat Rate:
Covers 4 out of 5 of our major programs. This is a great balance for shops looking for consistency and simplicity.
* If a customer brings their vehicle to a facility that is not Tier 1, depending on the product, the customer may need to come out of pocket for the additional cost.
Tier 3 – $150 Flat Rate:
This tier covers 3 out of 5 programs in full. This is ideal for shops that specialize in higher-end labor but still want to participate in our network with broader limitations.
* If a customer brings their vehicle to a facility that is not Tier 1, depending on the product, the customer may need to come out of pocket for the additional cost.
What This Means for Everyone:
- For Customers: Transparent, predictable repair pricing and protection they can trust.
- For Dealers: Lower loss ratios, higher coverage confidence, and stronger F&I performance.
- For Repair Facilities: More jobs directed to your shop, better visibility, and a clear partnership with Empire State Warranty.
Want to Become an In-Network Repair Facility?
Our In-Network Program provides benefits to repair facilities that we have approved to work with us. The perks include:
- ACH payment on authorized claims
- Adding your location to our online in-network repair facility map
- Any customers with the disappearing deductible perk (which is the default on the majority of our contracts) will have a $0 deductible at any in-network facilities, allowing the customers to minimize any out-of-pocket expenses
- We actively refer business to in-network facilities in a customer’s area
If you would like to be added to our In-Network Program, the button below:
