Skip to content

Dealers

Information

Dealer Programs

Dealer Referral

Diamond Dealers

Resources

Explore Dealer Center

Dealer FAQ

In Network Repair Facilities

Drive Your Dealership's Success

Join

Login
Consumers

Information

Protection Plans

Consumer FAQ

How to File a Claim

Resources

Repair Facility Locator

Coverage Recommender

Get Started

Connect with a Representative
Repair Facilities

Information

Claims FAQ

Become an In-Network Repair Facility

Resources

Repair Facility Locator

File A Claim

Start A Claim
More

About

About Us

Our Partners

News Center

Resources

Privacy Policy

Terms and Conditions

Employee Login

Questions?

Contact Us

1-888-599-8476

Login

Start a Claim

Questions? Check out our Claims FAQ

"*" indicates required fields

Step 1 of 3

33%

File a Claim in 3 Simple Steps

Note to consumer: This form is intended to be filled out by your selected repair facility. If you have a SideCars or truWarranty contract under Empire State Warranty, please email claims@truwarranty.com to start a claim.

Acknowledgment*

By checking this box, the individual is made aware that by filing a claim, any parts supplied by the repair facility require a minimum of a 12-month warranty.

Step 1: Basic Claim Information

First Claim?

Check here if this is your facility’s first time submitting a claim with Empire State Warranty

Service Center name*

Service Center Email*

Service Center Phone*

Advisor/Contact Name*

First Last

Labor Rate ($XXX/hr)*

VIN*

Year*

Vehicle Make*

Vehicle Model*

Current Mileage*

License Plate Number*

Does this Vehicle Have Any Related Technical Service Bulletin(s)*

Brief Explanation (TSB)*

Routine claim (Tire rotation, brake pads, oil change)?*

Customers concern to start the claim?*

Step 2: Claim Details

What is the cause of this concern?*

What is the correction to fix the concern?*

What codes are showing on the vehicle*

Are there any signs of lack of maintenance?*

Oil sludge, differential, or driveline maintenance done?

Are there any signs of this vehicle being used for commercial use?*

Yes

No

Rideshare stickers or signs such as Uber or Lyft, commercial license plates, and/or commercial signage or vehicle wrap advertising a business.

If yes, please describe any signs of commercial use you see*

Are there any aftermarket modifications present on vehicle?*

Yes

No

If yes, please explain the aftermarket modification(s)*

Are there signs of rust or corrosion?*

Yes

No

If yes, please include photo(s) of failed part(s)*

Drop files here or

Accepted file types: jpg, heic, png, pdf, jpeg, tiff, heif, webp, avif, Max. file size: 10 MB, Max. files: 5.

Photo(s) of the failed part(s) in question is required to ensure that the rust or corrosion isn't the reason for the failure. You may upload up to 5 files (max file size 10MB each). Allowed file types include jpg, png, & HEIC.

Does the tire sizes on the vehicle match the recommended tire size on the door jamb info sticker of the drivers side door?*

Yes

No

What is the recommended tire size displayed on the door jamb info sticker?*

What are the actual tire size(s) installed on the vehicle?*

What is the amount of the RO request?*

Step 3: Claim Documentation

Upload photos of specific area(s) of the vehicle where the part failure(s) occurred.*

Drop files here or

Accepted file types: jpg, heic, png, pdf, jpeg, tiff, heif, webp, avif, Max. file size: 10 MB, Max. files: 5.

Photo(s) of the failed part(s) in question. You may upload up to 5 files (max file size 10MB each). Allowed file types include jpg, png, & HEIC.

Upload invoice and/or additional image(s)*

Drop files here or

Accepted file types: jpg, heic, png, pdf, jpeg, tiff, heif, webp, avif, Max. file size: 10 MB, Max. files: 5.

Have Any Questions?

If you have additional questions or need personalized assistance, Visit our Claims FAQ or Contact Us.

We’re here to help!

From customized warranty coverage to superior claims service, our people and technology will support you every step of the way.

Linkedin Facebook

Contact Us

Empire State Warranty
4 Automation Ln Albany, NY 12205
Phone
1-888-599-8476
Online
Visit our contact form

Helpful Links

Dealer Portal

Employee Login

© Empire State Warranty 2025

Privacy Policy / Terms / Sitemap

A Site by Veteran Vibes

Information

Dealer Programs

Dealer Referral

Diamond Dealers

Resources

Explore Dealer Center

Coverage Recommendation Tool

In Network Repair Facilities

Become A Dealer Partner

Information

Dealer Programs

Dealer Referral

Diamond Dealers

Resources

Explore Dealer Center

Coverage Recommendation Tool

In Network Repair Facilities

Become A Dealer Partner

Information

Dealer Programs

Dealer Referral

Diamond Dealers

Resources

Explore Dealer Center

Coverage Recommendation Tool

In Network Repair Facilities

Become A Dealer Partner

Information

Dealer Programs

Dealer Referral

Diamond Dealers

Resources

Explore Dealer Center

Coverage Recommendation Tool

In Network Repair Facilities

Become A Dealer Partner