2023 Diamond Dealers
Honoring the Diamond Dealer Class of 2023
The First Ever Diamond Dealer Class
At Empire State Warranty, our Diamond Dealers represent the gold standard in partnership, performance, and professionalism. Each year, we recognize a select group of dealer partners whose commitment to excellence helps drive our mutual success—and in 2023, these partners rose above the rest.
These dealerships aren’t just business partners; they are part of our legacy. The 2023 Diamond Dealers are forever etched into the foundation of Empire State Warranty, a reminder of what can be achieved when trust, drive, and dealer-first values align. Their dedication fuels our mission and sets the bar for what it means to be elite.

2023 Diamond Dealer of The Year: Exit5 Auto
The prestigious Diamond Dealer status is awarded to the top-performing dealerships that excel in their partnership with Empire State Warranty. This honor is a reflection of excellence, commitment, and success in offering our products and services to customers.
To determine Diamond Dealers, we evaluate performance across several key metrics, with each category scored on a 10-point system. The scoring categories include: Dealer Loss Ratio, Total Contract Count, Total Revenue Sold, Highest Upsell Penetration Rate, Highest Growth Percentage of Back-End Sales Year Over Year (YOY).
Exit5 Auto Group - Diamond Dealer of the Year 2023
2023 Diamond Dealer Full Award List
Exit5 Auto Group
2023 Diamond Dealer of the Year
We proudly announce our first ever Diamond Dealer of the Year: Exit5 Auto Group!
Pat, Korey, Bob, and everyone within the Exit5 Team have been a linchpin in the success of the Empire State Warranty. They were one of the first dealerships that took a chance on our company when we first began, and they have since grown to one of our top partnered clients.
We thank them for everything they have done for us, and we continue to look forward to a bright future for both companies. Congratulations Exit5 Team!
Tecforce Automotive
2023 Diamond Dealer
We proudly announce one of our 2023 Diamond Dealers, Tecforce Automotive LLC! Ryan, Nicole, and Drew have been an instrumental part of our launch in October being one of our top partners in Upstate NY! Their personal touch to each customer who walks in the door is second to none.
We look forward to growing together and seeing what the future holds, Congrats Tecforce Team!
Roberts Auto Services
2023 Diamond Dealer
We are thrilled to announce that Roberts Auto Services has been named one of our Diamond Dealers for 2023! Roberts is consistently one of our top-performing dealerships, and we are proud to be a part of their process. We look forward to continuing our relationship in the future!
Testimonials
EXCELLENT Based on 43 reviews Joe Scialdone07/06/2025Trustindex verifies that the original source of the review is Google. Top notch company. The employees including the owners are some of the most honest, humble, and dedicated people to due business with. They are always listening and paying attention to everything so they can continue to be the best in the industry. Justin Gasman30/05/2025Trustindex verifies that the original source of the review is Google. I recently had the privilege of spending two days instructing a workshop at Empire State Warranty’s new corporate headquarters in Albany, and it was truly an unforgettable experience. It was my first time visiting, and my first time meeting Steve Blanchard and his outstanding team in person and from the moment I walked through the doors, I knew I was somewhere special. This isn’t just a business, it’s a mission. Empire State Warranty may have started as a small, family-owned operation, but today it’s a national leader that still treats every dealer, employee, and guest like family. Their commitment to customer service is world-class. They actually answer the phones, fast, with real people who speak clearly, understand the products, and solve problems. The claims process is smooth, efficient, and hassle-free, which gives independent dealers the confidence to protect their customers without friction. And the facility itself? Top shelf. The training center is sleek and professional, and the breakroom is fully stocked with premium refreshments, hot coffee, cold drinks, and great snacks, all day long. Alaina keeps the coffee fresh and flowing, and her warm hospitality makes the entire experience feel like you're being hosted in someone’s home. Steve sets the tone, gracious, generous, and all-in on excellence. From their stunning marketing materials to their Diamond Dealer Awards, to the way they invest in ongoing education and people, Empire State Warranty is the real deal. They’re not just helping dealers, they’re building a culture of trust, growth, and impact. And that impact reaches the retail customer, when it matters most! THAT is what builds LASTING businesses and DELIGHTED CUSTOMERS! If you want a partner who delivers, who cares, and who’s built to last, Empire State Warranty is the standard. Jeremy Ruther29/05/2025Trustindex verifies that the original source of the review is Google. Great customer and dealer services. Always a real person that picks up the phone when I call. Rebecca Hyney02/03/2025Trustindex verifies that the original source of the review is Google. Fantastic warranty! Fantastic group of people who run this business! Lauren Barrera26/02/2025Trustindex verifies that the original source of the review is Google. I highly recommend Empire State Warranty. Steve is great and extremely helpful. 5 Stars! Patrick Lyga22/02/2025Trustindex verifies that the original source of the review is Google. Empire State Warranty and their management team have been true partners of Exit5 Auto Group over the past several years. The president of ESW — Steven Blanchard continues to service our account as emphatically today as he did on day one. Their claims management team works diligently to ensure timely processing for the consumer and the dealer’s service team. ESW works hand-in-hand with the F&I management team to drive results. If you’re looking for a product line to offer there are many options. If you’re looking for a dealer partner to bolster F&I productivity and efficiency there is only one. Korey Thomas21/02/2025Trustindex verifies that the original source of the review is Google. Can’t say enough great things about this company! BY FAR the easiest and most personal to deal with. Give it a shot and see for yourself! Daniel heilman21/02/2025Trustindex verifies that the original source of the review is Google. It has been nothing short of wonderful to work with Empire State Warranty. Fast, efficient claims. Almost instantaneous approval on repairs. Could not be happier with them. Great people to deal with. Hunain Memon08/02/2025Trustindex verifies that the original source of the review is Google. Greg and the entire team at Empire State Warranty are an absolute pleasure to work with. Their professionalism, expertise, and commitment to their clients are truly unmatched. They go above and beyond to support your success and ensure you have the best warranty solutions available. If you’re looking for a dependable warranty provider or an extended warranty for your vehicle, look no further Empire State Warranty sets the standard for excellence in the industry. Kyle Hennessey31/01/2025Trustindex verifies that the original source of the review is Google. Greg with ESW is absolutely great! He introduced the program to the dealership and it has helped our business tremendously. Not only does he dedicate his time to the warranty programs but he cares about your businesses success as well! Highly recommend the team over at ESW.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more